Patient Information FAQs

General Information: Services and Locations

What is Lower Lights Christian Health Center?

Lower Lights Christian Health Center (LLCHC) is a patient-centered medical home committed to delivering high-quality, affordable health care services to all no matter the income or insurance status. LLCHC ministers the love of Christ, focuses on whole-person wellness, and treats patients with respect, dignity and compassion. With the help and support of our partners and donors, we are changing the health outcomes of our community one patient and one family at a time.

What services are offered at LLCHC?

LLCHC offers primary care for adults, children and infants including physicals, routine care, immunizations, prenatal care, well-child checkups and chronic disease management. Primary care patients have access to the following services:

  • Behavioral health/counseling services
  • Spiritual care
  • Labs
  • Dental
  • Vision
  • Pharmacy
  • Nutrition
  • Medication Assisted Treatment (MAT)

Where are you located?

We have six convenient locations to serve you.

Lower Lights Health Center
1160 West Broad Street
Columbus, OH 43222

Lower Lights Nursing Center
777 West State Street, Suite 201 A
Columbus, OH 43222

Lower Lights German Village
1560 South High Street
Columbus, OH 43207

Lower Lights Fifth Avenue
171 East Fifth Avenue
Columbus, OH 43201

Lower Lights Cooper Road
Vineyard Community Center
6000 Cooper Road
Westerville, OH 43081

Lower Lights UnionStar
773 Walnut Street
Marysville, OH 43040

Who is eligible to be seen at LLCHC?

Anyone can be a patient at LLCHC. Whether you have insurance, no insurance, or are somewhere in between, everyone is welcome at LLCHC.  Our doctors, nurses and staff are committed to treating patients with respect, dignity and compassion regardless of race, color, sex, national origin, disability, religion, age, sexual orientation and inability to pay.  Sliding fees are available for those who qualify.

Appointment Information

How do I make an appointment?

You can schedule an appointment by calling (614) 274-1455 and selecting option 1.

Do I have to make an appointment or can I walk in?

We encourage patients to make appointments in advance. By scheduling one to two weeks in advance, you will have a wide selection of appointment times available. If you have an urgent medical need, some same day appointments are available for existing patients. Appointments may be scheduled for new patients within the same week depending on availability.

How do I cancel an appointment?

If you need to cancel your appointment, please cancel by calling (614) 274-1455 (option 1) at least 24 hours in advance.

What happens if I’m late or don’t show up to my appointment?

If you are more than 15 minutes late for your appointment, there is a chance your doctor or nurse may not be able to see you. Further, not showing up for scheduled appointments may result in not being able to be scheduled for future appointments.

Do I need to bring anything with me?

Yes, please bring the following to EVERY visit: proof of income, photo ID, insurance card, your co-pay, a list of the medications you are currently taking, and immunization records for children.

How long is each appointment?

The length of an appointment varies with medical services. In general, it’s always best to have plenty of extra time in case you are referred to do lab tests, for example. Most patients should plan for one hour from check in to check out.

Doctors, Nurses and Staff

Are LLCHC doctors, nurses and staff volunteers or paid employees?

All of our doctors, nurses and staff are paid full-time and part-time employees of LLCHC.

Can I choose my health care provider?

Yes, when scheduling your appointment, you may specify which doctor or nurse you would like to see.

Do you have any specialists on staff?

Yes, all of our doctors and nurses are board-certified in their specialty. We currently offer primary care level services.

How do you recruit doctors, nurses, residents, students and staff?

As a faith-based organization, we are always seeking mission-driven individuals who believe in our calling to minister the love of Christ. LLCHC is an organization full of talented, well-trained and highly qualified clinicians. Visit the Join Our Mission webpage for more information.

Translation Services

Are services available in languages besides English?

Yes, we have doctors, nurses and staff that speak other languages. While we cannot guarantee a staff member can treat you in your native language, it is our goal to provide you with the best care possible. Please make your language request when scheduling your appointment and we will do our best to fulfill your need. This website may be read in other languages by selecting a language of your choice in Google Translate.

Insurance and Co-pays

What insurance plans are accepted?

LLCHC accepts most major health insurance plans including Medicaid (CareSource, Molina, Buckeye, Paramount and United Healthcare Community Plan), Medicare and commercial insurance.

Can I see a doctor if I don’t have insurance?

Yes, all patients are welcome regardless of whether they have insurance or not. If your household income is at 200 percent or less of the federal poverty level, you will be eligible for a Sliding Fee Scale.  All co-pays and fees are due at check-in.

How do I show that I am below 200 percent of the federal poverty level?

You will need to bring in proof of income when you come for your visit. Your most recent income tax return is the best proof of income, but you may also bring in pay stubs, W-2’s, Social Security documents and 1099’s. Please provide income for the whole household as well as how many people live in your household.

What happens if I can’t pay my co-pay?

All Copays/Sliding Scale Fees and Insurance Card (if applicable) must be provided at the time of service or you could be subject to rescheduling.

Why should I come to LLCHC if I have insurance?

LLCHC provides cutting edge, high quality primary care to all. Integrated whole person care is available for all ages and includes dental, vision, behavioral health services, pharmacy and on-site laboratory services for your convenience. Our dedicated team of board-certified physicians and nurse practitioners focus on quality care and patient satisfaction. In addition, those with private insurance help us offset the cost of treating those who are uninsured or underinsured.

Will LLCHC accept my private insurance plan?

LLCHC accepts most private insurance plans and welcomes all Medicare and Medicaid plans.

What are the different methods of payment I can use?

Cash, check and credit card (MasterCard, Visa or Discover).

Patient Information

Can I receive other services such as a teeth cleaning without seeing a medical doctor?

LLCHC practices comprehensive health care. Therefore we require all patients to see a medical doctor prior to seeing the dentist, optometrist, dietician or behavioral health counselor.

How do I request a copy of my health records?

To obtain a copy of your medical records, you must complete and sign an Authorization to Release Medical Record form. Please allow up to seven days to process your request.

Send my LLCHC records to someone

Request that my information be sent to LLCHC

Does LLCHC see patients who have different beliefs?

Yes, LLCHC welcomes everyone in need of whole person care. Our doctors, nurses and staff are committed to treating patients with respect, dignity and compassion regardless of race, color, sex, national origin, disability, religion, age, sexual orientation and inability to pay.