Frequently Asked Questions: Telehealth
March 23, 2020
During this time, we can provide medical care to you in your home with the use of technology. For many scheduled appointments, a provider can visit with you over your phone or home computer and address many issues related to your care.
What are the advantages to a telehealth appointment?
No Need for Transportation – Instead of arranging for a ride, taking the bus or driving to one of our locations, you can meet with one of our providers from the comfort of your own home.
Scheduling Convenience – Instead of arranging to take time off work plus the time needed to get to and from the appointment, you can meet with a provider at a time that’s convenient to you.
Safety – During this pandemic we are making every effort to keep our health centers clean and safe. A telehealth visit allows you to see a provider without leaving your own home.
Can new patients be seen for the first-time using telehealth?
Yes, in most cases. Call (614) 274-1455 (option 1) to schedule an appointment.
What do I need to have in order to have a telehealth visit with my provider?
Either a smart phone or a home computer with internet access and a web camera with audio can be used for your telehealth visit. At your visit time, your provider will send you a link via your email account or text a link to your smart phone. All you need to do is click on the link and you’ll be able to sign in for your appointment.
Are there any risks in using Telehealth? The most common issue is related to equipment. Sometimes the images are not clear enough to allow for a medical decision. The equipment used could also result in delays in the medical evaluation due to deficiencies in the equipment.
Also, in the same way as an in-person visit, lack of access to complete medical records could result in problems like drug interactions or allergic reactions, or other judgment errors. Our providers will have access to your medical records during your visit, however.
Lastly, in rare cases, there could be a breach of privacy of personal medical information. While we do everything we can to ensure patient privacy, the patient must take care to be in a private location during the call or they may inadvertently expose health information to others. Additionally, breaches can take place if the patient’s computer is not secure.
Does my insurance cover telehealth visits?
Most insurance does cover telehealth. During this pandemic Medicaid has eased the requirements for telehealth. These appointments will come at no cost to our Medicaid patients.
As a slide patient will I be charged?
Yes. The required slide payment for a telehealth visit is the same as an in-person visit. Payment can be taken over the phone or other arrangements can be made for payment.
My insurance has a co-pay. Will I need to pay my co-pay for a telehealth visit?
Some insurance companies are waiving co-payments, but a co-payment may still be required. This amount is determined by your insurance plan. We can accept credit and debit cards over the phone for the payment of this amount.
What if I don’t have a credit or debit card?
We will then bill your co-pay amount to your account and send you an invoice for payment.
I am uninsured. Can I get a discount?
Yes. As with in-office visits, qualifying patients can receive a discounted payment based on income and family size. Please call us at (614) 274-1455 and ask to speak with someone about available discounts.
Can I get my prescriptions refilled with a telehealth visit?
Possibly. Your provider will review your medical history to determine if lab work or other tests are needed in order to refill the prescription. In some cases, the telehealth visit is sufficient to authorize prescription refills or issuance of new prescriptions.
I really like my Primary Care Provider. Does my Primary Care Provider see patients via telehealth?
Yes. All of our Primary Care Providers will have the ability to conduct telehealth visits. Your Provider will determine whether or not telehealth is appropriate for your next visit.
Do I need to give my consent before treatment can be given?
Yes. We want to ensure you are fully aware of the advantages and risks of telehealth and that we have fully answered any questions you may have prior to the visit. It is your right to refuse to consent to care via telehealth. If you refuse a telehealth visit, you may reschedule your face to face appointment in 4-6 weeks or after the governor’s state of emergency is lifted.
LLCHC Consent 2020